General Information
Appointments
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All patients are seen by appointment. We know that when your child is sick, he or she may not be able to wait a few days, so we reserve appointment slots for sick visits every day. Well visits are more involved and need to be scheduled further in advance.
Cancellations and No-ShowsIf you are unable to make your scheduled appointment, notify us as soon as possible so that we can offer that time to another patient.
We charge a $25 fee for no-shows or last minute cancellations and reschedules. Medical RecordsImmunization records, growth charts, medication lists, labs and visit notes are available on the patient portal and can be printed by you at your convenience.
If you are unable to print from the portal, a copy of the medical record can be transferred to another practice or picked up in person from our office. You must fill out a Release of Medical Records Form, which can be found on the website under Registration / Forms. There is a $15 fee and you must allow 5 business days for processing. Records cannot be mailed to a residence. |
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Phone Calls
Most routine questions can be addressed by our staff. If you have a question for the physician during office hours, our staff will take a message and you will be called back. Please keep in mind that your call will be returned as quickly as possible, but the timing does depend on how busy the office is and how urgent the matter is.
We do not prescribe antibiotics or other medications used for acute illnesses over the phone. We feel if your child is sick enough to require a medication to get better, he/she should be examined.
We have a doctor on call after hours for urgent matters. After hours calls are meant for things that cannot wait until the next day. They are not meant for routine matters. We ask that you call only if something cannot wait until the office is open. We are happy to help you with your sick child, but please do not call inappropriately. If the situation is an emergency and needs immediate attention, please call 911.
We do not prescribe antibiotics or other medications used for acute illnesses over the phone. We feel if your child is sick enough to require a medication to get better, he/she should be examined.
We have a doctor on call after hours for urgent matters. After hours calls are meant for things that cannot wait until the next day. They are not meant for routine matters. We ask that you call only if something cannot wait until the office is open. We are happy to help you with your sick child, but please do not call inappropriately. If the situation is an emergency and needs immediate attention, please call 911.
Prescription Refills
Refills for medications that your child takes on a chronic basis can be refilled during an office visit or through a pharmacy request. By requesting through the pharmacy, they will send us a fax or electronic message with the details of the prescription. This reduces errors and is the preferred method. If you have switched pharmacies, you can call our office and request that we send your prescription to the new pharmacy. Please allow 3 days for us to process this.
After reviewing any refill request, we may contact you to schedule an appointment first if your child has not been seen recently or if the medical condition requires routine follow-up care.
Insurance Plans |
Immunizations |